Nothing makes us happier than receiving feedback like this. Recently, we embarked on a new program for a Michigan-based company, and the client, Paul Z., was quick to share his enthusiasm... just one day after the program was launched. Here's a little background on how TGI Direct took a struggling program and turned it into an efficient, responsive, and successful one.

The Basics

This is a national customer loyalty program offering high-dollar value rewards such as hand tools, power washers, mini-refrigerators, generators, and Yeti products as well as items such as wearables, catalogs and marketing support collateral.

The Issue

Paul Z. was using a third-party distribution center in Texas. Issues they were facing: poor communication, delayed receiving, very late shipments and missing inventory.

The Solution

Our in-house IT department created interfaces between the distributor and corporate, complete with real-time reporting and automatic order confirmations and tracking information.

We created 2,500 square feet of additional secured storage including security cameras and pass-code entry doors.

We nailed the logistics - coordinated the pickup and delivery of three semis full of promotional items, 176 SKUs in all. Hot orders and backorders were shipped by TGI staff within three days of receipt of inventory and all orders were being fulfilled within a week.

This program has now been in place for months and the word is spreading.

TGI Direct can take your fulfillment program to the next level.

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